The following terms govern cleaning services provided by Curly Cleaner LLC. By requesting service, the Customer acknowledges and accepts these conditions.
1. Results
Results vary depending on the age, fabric type, prior cleaning history, level of soiling, and condition of the item.
2. Natural Fabrics and Delicate Materials
Furniture, mattresses, rugs, and upholstery made with natural or delicate fibers, including cotton, linen, viscose, wool, silk, velvet, bouclé, and fabric blends, are among the most challenging materials to clean.
Because these fabrics are highly absorbent and sensitive, strong cleaning solutions cannot be used. As a result, some stains, discoloration, body oils, and heavy soiling — especially those that have been present for several months or years — may not be removable.
Natural fabrics may absorb dyes from clothing, bedding, and everyday use. Prolonged exposure to sunlight may also cause fading, yellowing, or discoloration that cannot be corrected through professional cleaning.
Curly Cleaner LLC will always use the safest cleaning method available for the material, but results on delicate and natural fabrics may be limited.
Previous attempts at cleaning using home products, rental machines, spot removers, or services performed by another company may cause permanent streaking, discoloration, shrinkage, texture changes, or other damage. Curly Cleaner LLC is not responsible for pre-existing conditions or damage caused by previous cleaning attempts.
Professional cleaning is intended to improve the condition and appearance of the item, but complete stain removal or restoration cannot be guaranteed.
3. Mold, Insects, and Unsanitary Conditions
For the safety of our technicians and customers, Curly Cleaner LLC reserves the right to refuse or discontinue service if furniture, mattresses, rugs, carpets, or other items are found to contain:
- active mold or mildew;
- bed bugs;
- fleas;
- cockroaches;
- mites;
- rodents or rodent contamination;
- insect infestations;
- excessive biohazards;
- feces;
- vomit;
- blood;
- or any other unsafe or unsanitary conditions.
Curly Cleaner LLC does not perform mold remediation or pest-control services.
If any of the above conditions are discovered upon arrival or during the cleaning process, Curly Cleaner LLC may cancel or discontinue the appointment immediately.
If service cannot be completed due to unsanitary conditions that were not disclosed before the appointment, a service fee or cancellation fee may apply.
The final decision regarding whether it is safe to proceed with the Service shall remain solely at the discretion of Curly Cleaner LLC.
4. Drying Time
Several factors affect drying time, including the type of fabric, level of soiling, indoor humidity, temperature, air circulation, and fiber density.
In most cases, upholstery and mattresses require approximately 12–24 hours to dry. Heavily soiled items, thick cushions, and certain fabrics may require additional drying time and, in some cases, up to 48 hours.
Curly Cleaner LLC cannot guarantee an exact drying time, as drying conditions vary from home to home.
Customers are encouraged to use fans, air conditioning, ceiling fans, or open windows (weather permitting) to help speed up the drying process.
Curly Cleaner LLC offers an optional Turbo Drying Service for an additional fee of $50. This service may help accelerate the drying process but does not guarantee a specific drying time.
5. Cancellation Fees and Other Charges
Curly Cleaner LLC requests at least 24 hours' notice for cancellations, rescheduling, or postponements. Notice may be provided by phone call, text message, or email.
Appointments canceled with less than 24 hours' notice may be subject to a $50 cancellation fee to cover administrative costs and lost scheduling opportunities.
Additional charges may apply for:
- same-day appointments;
- after-hours appointments;
- weekend appointments;
- holiday appointments;
- excessive soiling;
- excessive pet hair;
- stair carry charges;
- parking fees;
- special treatment services;
- unusually difficult cleaning conditions.
Curly Cleaner LLC reserves the right to charge additional fees when special circumstances require extra time, labor, or equipment.
6. Fee for Non-Access to the Premises
Customers are responsible for ensuring that Curly Cleaner LLC has timely and unobstructed access to the Premises at the scheduled appointment time.
If the customer is running late, Curly Cleaner LLC will wait for a maximum of 20 minutes. After that time, the appointment may be canceled or rescheduled, and a $50 no-show fee may apply.
If Curly Cleaner LLC is unable to access the Premises due to an incorrect address, missing entry codes, unavailable building access, customer absence, refusal of entry, or any other customer-related reason, Curly Cleaner LLC reserves the right to charge a $50 cancellation fee.
Customers living in apartment buildings, condominiums, or high-rise buildings are responsible for informing Curly Cleaner LLC in advance of any elevator restrictions, loading zones, parking limitations, or access requirements.
If there is no elevator available and equipment must be carried to the third floor or higher, additional stair carry charges may apply.
Curly Cleaner LLC reserves the right to refuse or discontinue service if safe and reasonable access to the Premises cannot be provided.
7. Payment Terms
The Customer agrees to pay the price estimated by Curly Cleaner LLC at the Service Time or immediately within 20 minutes after completion of upholstery cleaning.
Payments may be made in Cash, by Zelle, by Venmo, by Cash App (+3% fee), or by Credit Card (+3.5% fee). Curly Cleaner LLC does not accept checks.
Tipping
Curly Cleaner LLC never requires tipping, but you can tip if you would like. Just leave your tip with your payment and Curly Cleaner LLC will make sure that the money is distributed properly. That is just a special thank-you for our hard work. Also, leaving us a review means so much to us. We sincerely appreciate your support.
Payment Problems
If no payment has been made at the Service Time or immediately within 20 minutes after completion of upholstery cleaning, Curly Cleaner LLC will use reasonable endeavors to contact the Customer for payment.
In the event that Curly Cleaner LLC cannot contact the Customer or payment is not made at the Service Time or immediately within 20 minutes after completion of upholstery cleaning, Curly Cleaner LLC reserves the right to contact local law enforcement personnel, pursue legal charges against the Customer, and initiate legal proceedings in an attempt to collect monies owed.
In addition to the amounts owed for services rendered, the Customer agrees to indemnify Curly Cleaner LLC for all legal costs (on a solicitor and own client indemnity basis, whichever is greater) and other expenses incurred by Curly Cleaner LLC in connection with any demand, action, contractors or mechanics lien, mediation, out-of-court settlement, or any action taken for recovery of debt arising out of a breach of these terms, including failure by the Customer to pay an amount by the due date.
8. Non-Appearance
If, in case of unforeseen circumstances or emergencies, Curly Cleaner LLC does not arrive at the Premises on the day of the Service, Curly Cleaner LLC will offer to reschedule the Service at another time mutually agreed between the Customer and Curly Cleaner LLC.
9. Mattress Cleaning
If the Customer requests cleaning on all sides, the mattress must be cleaned in two stages with a one-day interval to allow one side to dry completely before the other side is cleaned.
Please note that mattresses generally require 6 to 24 hours to dry after cleaning.
10. Rug Cleaning On-Site
Curly Cleaner LLC provides on-site rug cleaning services; however, Customers should understand that this is not a full immersion deep-cleaning process. We clean only the top surface of the rug because we are able to access only one side during an on-site appointment.
Rugs that are heavily soiled, contain severe staining, or require soaking and multiple wash cycles may not be suitable for on-site cleaning.
The final determination regarding whether a rug is suitable for on-site cleaning will be made after a physical inspection of the rug.
If furniture is located on the rug, Curly Cleaner LLC will clean only accessible areas. We do not move furniture or clean underneath furniture, except for lightweight chairs or small tables that can be easily moved.
Customers requesting complete rug cleaning are responsible for removing all furniture and items from the rug before the appointment.
After cleaning, rugs must be allowed to dry completely. Customers should not walk on the rug or place furniture back on it until the rug has fully dried.
Some rugs may temporarily distort after wet cleaning. Properly manufactured rugs typically return to their original shape within several days. If the rug fails to flatten after seven days, this is considered a manufacturing defect and is not the responsibility of Curly Cleaner LLC.
Tufted Rugs
Tufted rugs contain latex backing. During cleaning, moisture may weaken the adhesive, resulting in delamination or separation of the backing. Curly Cleaner LLC uses the safest cleaning methods available but is not responsible for the quality of the latex adhesive or the manufacturing process. Delamination is considered a manufacturing defect.
Natural Fiber Rugs (Wool, Cotton, Silk, Viscose, Rayon)
Curly Cleaner LLC exercises great care when cleaning natural fiber rugs. Due to the delicate nature of these materials, Customers acknowledge and understand that:
- Natural rugs may shed fibers during and after cleaning. This is a natural characteristic and not considered damage.
- Certain dyes may bleed or fade despite specialized cleaning procedures, especially on older rugs or rugs that have been improperly cleaned in the past.
- Pre-existing stains, wear, and damage may not be fully removable and may become more noticeable after cleaning.
- Natural fibers may experience slight texture changes, particularly with handwoven rugs.
- Fringes, tassels, and delicate decorative elements are especially vulnerable and require special care.
- Curly Cleaner LLC is not responsible for issues resulting from pre-existing conditions, manufacturing defects, or the inherent vulnerabilities of natural fibers.
By requesting rug cleaning services, the Customer acknowledges and accepts these conditions.
11. Termination
This Agreement may be terminated by the Customer by providing at least 24 hours' notice prior to the Service Time.
Curly Cleaner LLC may terminate this Agreement by providing the Customer with at least 24 hours' notice prior to the Service Time.
Curly Cleaner LLC may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement and, in the opinion of Curly Cleaner LLC, such breach is incapable of remedy.
12. Changes to this Agreement
Curly Cleaner LLC reserves the right to update or modify these terms and conditions at any time without prior notice and may do so by publishing an updated agreement on the Curly Cleaner LLC website.
Each updated agreement shall take effect 24 hours after publication.
The Customer agrees that continued use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes acceptance of and agreement to be bound by the revised terms and conditions.
13. Law & Jurisdiction
The Customer and Curly Cleaner LLC acknowledge and agree that this Agreement shall be construed and interpreted in accordance with the laws of the State of Colorado, USA, and both agree to submit to the exclusive jurisdiction of the courts of Colorado, USA, in the event of any dispute.
14. Severability
The Customer agrees that if any term or provision of this Agreement is held invalid, void, or unenforceable, then such provision shall be considered severable and the remaining terms and provisions shall continue to be binding and enforceable.
15. Copyright
The content of this Agreement is protected by copyright laws and may be used for personal reference only.
Subject to applicable law, permission to copy, alter, reproduce, publish, transmit, or otherwise distribute this content is prohibited without prior written permission from Curly Cleaner LLC.
Updated: June 24, 2026
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